Disclaimer & Privacy Policy

DISCLAIMER

DR.DOG THE PET HOSPITALS (DR.DOG) maintains this VOW Portal (www.VETONWHEELS.in) & App, for your pet specific care services, supplies & information, in addition.

VOW (Vet On Wheels) is the mini pet hospital at your doorstep, backed up by 24 Hr corporate pet hospital Dr.DOG. VOW commits to give best treatment to your pets for all the possible treatments including Minor surgeries, skin conditions, emergency consultations, collects blood samples for further testing & more. VOW also carries dog food & accessories.

Your access and use of VOW are also subject to the following terms and conditions ("Terms & Conditions") and all applicable laws. By accessing and browsing VOW, you accept, without limitation or qualification, the Terms & Conditions and acknowledge that any other agreement between you and DR.DOG THE PET HOSPITALS/VOW are suspended and of no force or effect.

VOW Mobile Services:

VOW Mobile services are currently limited to Hyderabad & Secunderabad city limits. Currently, limited to Dogs only.

As and when services are extended to other cities, appropriate communications will be arranged to users.

Emergency Consultation:

VOW commits for the best treatments to your pets. While our vehicle & the vet keep the best efforts in reaching you at the earliest, if condition is serious, we recommend calling us immediately +91.9121400100 OR reach the nearest vet hospital.

Not a thorough replacement for Medical Advice: 

DR.DOG THE PET HOSPITALS/VOW’s digital platform facilitates to track your pet's Health portfolio. All Health Information/Content/Material including News/Tips/Highlights on Portal/App is for information purpose only. Please consult Veterinary Doctor about medical condition, or before providing any drug, change in diet or for treatments to your pet.

No liability:

 

DR.DOG THE PET HOSPITALS/VOW shall not be liable to you for

  • • any direct indirect, special or consequential loss
  • • loss or corruption of information or data

DR.DOG THE PET HOSPITALS has taken all necessary and reasonable measures to protect confidentiality of the user information and its transmission through the WorldWideWeb. VOW uses AES 256-bit encryption, for the transmission of information.

DR.DOG THE PET HOSPITALS/VOW shall not be liable for any delays or errors in the content, information, services, damages or costs of any type (not limited to business loss/loss of revenue) arising out of your use of the services of service provider or advisor.

PRIVACY POLICY:

Last updated: 09th August 2019

DR.DOG THE PET HOSPITALS/VOW is strongly committed to safeguarding your privacy. This Privacy Policy sets forth DR.DOG THE PET HOSPITALS’s commitment to you to protect the privacy of your personal information collected through VOW.

To be very specific,

  • • we will not sell your personally identifiable data to any third party
  • • we will not contact you without your explicit permission, unless required by VOW support to guide you in effective use of product
  • • access to the registration information, and any other personal information by users is restricted

Collection of Personal Information:

In order to avail the Services offered by VOW Portal/App, Users are required to register account and add his/her pet to the account.

We collect personally identifiable information (Name, email address, Contact Number but not Payment Instrument details) from you when you SignUp and create an account with us.

As VOW has tie-up with external payment gateways, for Electronic Payment Gateway facility through a third-party net banking service provider registered with the Reserve Bank of India (RBI). DR.DOG THE PET HOSPITALS/VOW shall not collect your Credit/Debit Card number, CVV, Expiration Date, for any transaction on Portal/App.

Permissions:

As is true of most portal/apps, VOW gathers and processes automatically generated information about how you use the portal/app, including your IP-address, browser type and/or a unique device ID.

If you specifically opt-in to permit access and collection of information from your social network account, your basic personal information in your social network account and user id will be collected. Please refer the respective social network's privacy policy for more details and to set privacy preferences.

The user may be asked to enter personal information including medical records of pets on the portal/app. In addition, it can include all information to identify an individual, such as name, address, mailing address, telephone number, email address, credit card number, card holder name, expiration date or any information requested portal/app or its services.

In addition, if you specifically opt-in to VOW mobile service, your location will be accessed, collected from your device location (when you enable).

VOW might need permissions including but not limited to your device's contacts/location/storage ONLY for the following purposes:

  • • to enable you to use the service
  • • to provide you the support
  • • to improve the service
  • • to send you informative push notifications
  • • to keep you updated with relevant information service

Android & iOS permissions:

This section describes how VOW requests access to below system permissions.

  • • CAMERA: For the sole purpose of digitizing any record or document and user profile updates
  • • LOCATION: Needed to obtain your location to offer related services using GPS only as is usually more accurate
  • • STORAGE: For the sole purpose of uploading/downloading applicable images as you choose. For e.g. to upload digitized health records
  • • MICROPHONE: Needed to receive your audio to offer video consulting service with Vets

In any event, you can block this permission through the settings of your device.

Use of user/profile/demographic Information:

In our efforts to continually improve our product offerings, we collect and analyse demographic and profile data about registered Users on our Portal/App.

We do maintain IP logs that record data about all Users who access our Portal/App. We use this information for providing service and for analysis. All logs are stored securely, and can only be accessed by our designees on a need-to-know basis.

We collect IP address of registered users only for providing log history of their own accounts.

Tracking:

We, along with Google use first-party cookies and third-party cookies or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our portal/app.

Sharing of Personal Information:

Information provided by Users is used by VOW to provide the Service and to enhance the overall experience. Access to Registration Information & Personal Information as provided/keyed in by users is restricted and used in accordance with specific procedures in order to operate and improve our Service.

VOW may also use few third-party vendors or service providers to help us providing services to you, such as SMS/email communications, shipment over the cloud or for payment gateway. Such third parties are required to maintain the confidentiality of the information we provide under contract and under law.

We may provide aggregate statistics about our customer, sales, traffic patterns, and Portal information to reputable third-party vendors, but in no way, it includes any Personal identification of Users.

Security Precautions:

 

VOW uses AES 256-bit encryption, for the transmission of information. Despite our efforts to protect User information, we cannot ensure the security of any information transmitted to us through, as no method of data storage & transmission can be guaranteed to be 100% secure, unfortunately. If you have noticed that the interaction is no longer secure, please immediately write to support@vetonwheels.in .

Communications:

 

You consent to receive information & updates from VOW regarding the Service ONLY related to your account, through valid modes of communications SMS/email, including alerts that need your attention.

Advertisements: 

We may use third-party advertisements for our Users on Portal/App.

Contact us: 

Any questions, please do write to support@vetonwheels.in OR chat with our support +91.9121400100.